Refund Policy

All payments made to Hysus Digital are subject to a partial refund policy. Refunds will be processed as follows:

1. Without Revision: A 50% refund can be requested before any revision work has commenced. (Based on package price, not client payment.)

2. After Revision: Once revision work has started, no refunds will be issued.

For further assistance or inquiries, please get in touch with our customer support. Your satisfaction is our priority.

Refund Terms and Conditions:

1. Upon refund claim, the client forfeits the right to use designs/brand names publicly or for inspiration. Any such use may lead to legal action.

2. Refund Policy applies based on package price, not client payment. Eg. If a client pays 50% upfront, no refund applies.

3. Additional designs/brand names require pending payment clearance. Opting for extras nullifies refund policies.

4. Non-refundable tax amount (18% GST) applies.

5. No refund after design/brand name finalization; policies void.

6. Hysus Digital may refund for Defective Designs, legal obligations, dispute prevention, policy compliance, or fraudulent orders. Defective design defined by client-designer agreement or third-party IP claim.

7. If any specified reasons apply, Hysus Digital refunds the payment to the Customer.

Refund Timeline:

Once you initiate a refund request by emailing billing@hysus.com, the refund process will commence within 72 hours. You will receive the refunded amount in your bank account within 5 to 6 business days after initiation.